Service and Repair

Training

Coupons

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Here are my Rates and Cost Estimates for service calls and training. Call or Send me your infomation and we can provide an estimate.

 

 

To estimate the cost, add the Service Rate +Travel Rate + Lodging Rate.

To estimate the cost, add the Service Rate +Travel Rate + Lodging Rate. COST Quantity TOTAL
SERVICE CALL 190.00    
TRAVEL RATE (One-way mileage from google maps) 1.50    
LODGING RATE 120.00    
There is a 3% Credit/Debit Card Processing Fee - TOTAL     
 

 

SERVICE CALL:  $190.00.

  • $95.00 per hour after the first two hours.
  • The invoice is printed before the service and the time printed on the invoice is only an estimate and will be adjusted as needed.

TRAVEL RATE:  - .75 per mile, round trip, or $1.50 in one-way mileage.

Notice: On January 1, 2021 our travel rate is increased from .65 cent per mile to .75 cent per mile.

  • Round Trip Mileage as determined by Google Maps.
  • Shared Trips: I split the cost of travel between the customers involved in the Trip if they are in the same area.
  • I have a coupon for Travel cost. You may qualify for a discount on your travel cost.

LODGING RATE:  - $120.00 per night

  • When overnight stays are required a Lodging Fee may be charged.
    • Lodging may be required if the Travel Time and Time of service is over 8 hours.
    • Lodging may be required if you are on a scheduled trip with other customers.
  • This rate may be higher if the rates of the hotels in the area exceed the Lodging Rate. (Football/Baseball games, event rates etc...)
  • This fee covers food and lodging.

Emergency Repair Kit

 

 CREDIT CARD / BANK CARD PROCESSING FEE: 3% of Total. We accept cash, check, and credit card/bank card as payment.


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AIR TRAVEL:

Payment in full is required before the flight can be booked. Adjustments may be made after the service date. There are three separate charges for Air Travel:

  • AIR SERVICE CALL:  $190.00 Initial service call
    •  $95.00 per hour after the first two hours.
  • HOURLY FLIGHT RATE: $30.00 per hour
    • 30.00 per hour for actual flight time including one hour before flight, waiting at airport,during layovers, driving rental car.
  • AIR FARE:
    • This is the cost of the Air Fare.
  • AIR TRAVEL DAILY RATE: $350.00 per Day.
    • Covers hotel, car rental, fuel, airport parking, baggage fees, food, and other expenses.
    • This price is charged for each day from departure to return.

    Emergency Repair Kit

    Nothing is worse than having a technician arrive at your business and after a brief look he tells you we must order parts. The repair is delayed, additional expenses of return service, and the lost use of the machine gets expensive. I have created a list of the most common parts and suggested things that may need to be replaced on a machine.

    I call it an Emergency Repair Kit. I suggest you order one for each head, but you will probably not need everything in a set for each head. This list of parts is a suggested list. They cover the most common parts that may need replacing when you have a service on the machine. This is also a list of a good set of spare parts to have on hand.  

    You know your machine so if you don’t have issues with it trimming you may not need to order the knife sets. If you haven’t replaced the rotary hooks since you bought the machine you may want to order all four.  If you don’t need a new set of needles you don’t need to order them.

     Emergency Repair Kit.pdf

 

SERVICE GUARANTEE
Your satisfaction is our main concern. I guarantee that I will do the best service I can, to repair and service your machine. We do sew-outs on most of our service calls so that the owner is completely satisfied before we leave. If there is an issue with the machine after we leave, we will do our best to remedy the problem.

  • The issue must be reported to AJST within 24 hours of the service.
  • We will attempt to resolve the issue by telephone, and email.
  • If the issue cannot be resolved by telephone, we can schedule a return service call.
    • Depending on the location, distance, and nature of the issue the customer may be responsible for the full amount of the return service call.

NOTE: Due to the wide variety of the machines I service and due to the nature of the machines I cannot offer a standard service guarantee. Some things that you should take into consideration when having me work on your machines are:

  • Has someone tried to repair the machine before I am able to service the machine?
  • Availability of parts, and or support from the manufacture.
  • I do not have the expertise to test printed circuit boards.
  • Unfortunately, some machines may be more finicky than others. Some, I call them my Zip Code Machines, because I may fix one problem and they break or exhibit other issues before I can get out of the Zip Code.


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EMBROIDERY DIGITIZING:

* $25.00 for first 10,000 stitches +$2.50 per 1000 stitches for any stitches over 10,000

 


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Phone Support  ;-)

  • 3 months of free phone support for Training, Service, and Warranty, customers.
   
  • Initial consultation - 1st quarter hour is free.
  • $100.00 per hour - billed per quarter hour.
  • Paid in advance by PayPal
  • Skype, Join.me and GoToMeeting are availible. I need prior notice to set them up.

Make Payment

   

Call Tracee at 678-431-1467 to arrange for phone support.

 

 

 


 

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Payment:

* Full Payment is due AT THE TIME OF SERVICE unless prior arrangements have been made. We accept cash, check, money order, and credit card.

* For air travel, payment in full is required before the flight can be booked. Adjustments may be made after the service date.

* A $50 fee will apply to all returned checks.

* There is a 3% Credit/Debit Card Processing Fee.

* We add a percentage to the cost of parts to cover re-stocking, processing, and handling.

  • 50% for parts $0.00 -$49 
  • 25% for parts $50 -$499
  • 15% for parts $500 - $999
  • 10% for parts $1000 +

* You can make a payment by card on our website. http://www.ajstitch.com/service-and-repair/3-make-a-payment-through-paypal 


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Discount Coupons:

We offer Discount Coupons on Service and Travel cost.

Check out our coupon page for more information.

Check for our money saving coupons. 

 


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 EMERGENCY, WEEKEND, AND HOLIDAY SERVICE CALLS

 tumblr m62g70wyJN1qbme8mYour business is important to me. I could work on embroidery machines all the time, but my wife says I have to spend a little time with the family. She said that not spending time with the family is a violation of our ROOMMATE AGREEMENT. Go figure... 

Due to the increased traffic, increased hotel rates, and because I need time with my family I have to charge extra for Emergency calls on weekends, holidays, and emergency situations.

I do emergency, weekend, and Holiday calls but I have to charge extra. Here are my emergency rates.

EMERGENCY SERVICE CALL:  - $600.00

  •  $150.00 per hour. Four hour minimum.

EMERGENCY TRAVEL RATE:   - $1.50 per mile, Round trip.

  •  Round Trip Mileage as determined by Google Maps.

EMERGENCY LODGING RATE:   - $200.00 per night

  • This rate may be higher if the rates of the hotels in the area exceed the Lodging Rate. (Football/Baseball games, event rates etc...)