Service and Repair



The majority of Commercial Embroidery Machines are made in China, Korea, and Japan. Just about, all of them share the same basic mechanical design. In fact, many of the parts are interchangeable. The main difference in the machines is the components and workmanship included in the machines.To make it a little simpler to understand consider the Chevy Silverado and the GMC Sierra. Both share the same basic design and use the same parts. The difference is in the workmanship and cosmetics of the vehicle.




This analogy is the same for Commercial Embroidery Machines. A Meistergram Pro 1500 and a Ricoma RCM 1501 PT look very similar and many of the parts in both are interchangeable. The Feiya multi-head and a Consew multi-head are practically the same machine, mechanically speaking. Most of the Chinese models use the same software.

The differences in the machines lie in the quality of the parts and workmanship that the manufactures use when the machines are assembled. Some have better motors and solenoids than the other. One may use a different tensioning system than the other. One may be put together better than the other. It is hard to say which one stands out above the other when you talk about quality. The companies are constantly changing and improving their machines and the components. A machine that had a few problems three years ago may have had the kinks worked out and the machine is better now.

Let’s look at the quality of the machines verses cost. Japanese machines tend to be higher quality. Tajima, Barudan, and the Expert 9100 (Toyota) as an example, all have excellent records when it comes to quality. The Chinese machines tend to be lower in cost. You can buy a Chinese machine for half or two-thirds the cost of a typical Japanese machine. The balance of cost verses quality is one of the main things that you need to look at when comparing the machines. Do you want a Mercedes or a Ford Taurus? The Mercedes may never break down but you end up paying for that quality up front. The Ford Taurus will do the same thing that the Mercedes will do, it will take you from point A to point B, but you may have to do a little maintenance on it along the way. If they are tuned right and working correctly most of the machines will give you a good looking product.

Service and support should be a HUGE consideration when buying a machine. I have worked on some of the bigger name machines and waited four to six hours to talk with a technician. I am still waiting on the call back for a couple of machines. Check to see if you have a service technician in your area and check his prices. Technicians are a good source for information on machines.

Check out the Company that you are buying the machine from. Has it been in business for a while? How is their support history? Are you buying from the manufacturer or from a third party?