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CUSTOMER SUPPLIED GARMENT WAIVER

 People bring you all kinds of things to embroider, and you can get into some real trouble if you mess it up. Stitching the wrong color, in the wrong place and any other various errors can put a real cramp in your paycheck.

When we first started business we were doing some towels for a friend of the wife's. We were sewing one initial on a set of 8 towels, and we gave them the friends and family discount, a whopping $3.00 a piece. Everything was going well until the last towel when my machine became hungry and ate it. The towel slipped and the hoop came apart. I tried to fix the towel and knocked a hole in it. I tried something else and hole got bigger. We finally decided that we had to replace the towel.

The label had a fancy name and informed us that the towel was made of 800 thread count Egyptian cotton. So the search began. Over the next few days Tracee went to Macys, Bed Bath and Beyond, Target, Sears, Neiman Marcus etc.. and could not find a replacement for the Fancy Named, 800 thread count, Egyptian cotton towel. She finally gave up and called her friend.

Her friend told her not to worry about it, she bought the towel at Walmart.

So to recap this sad tale, Tracee spent about three days searching for a towel to replace a 5 dollar towel from Walmart. We only made $3.00 on it.

 

That is why we have a CUSTOMER SUPPLIED GARMENT WAIVER.

Feel free to copy and use it in your business.

 

 

 

CUSTOMER SUPPLIED GARMENT WAIVER


At AJs Stitchin' Time we prefer to work on garments and items we obtain from our suppliers. We use clothing and items in our embroidery that have been tested and proven to provide quality embroidery. Embroidery machines can be fickle and sometimes eat garments. Occasionally during the embroidery process, a garment or item will be damaged. Sometimes we may experience unexpected results sewing on untested material. We may have a misunderstanding about color or placement of the design.


If we have supplied the garment or item, we have calculated a margin of error in the cost and will replace it. We cannot replace garments or items we have not sold or provided. If you supply the garment or item and there is a problem, we do not replace your item. Your damaged piece will be returned to you as is. Problems do not arise often, but the customer must be aware and agree to the possibility.


By signing this waiver, the customer releases AJ's Stitchin' Time of all responsibility in the instance of damaged or unexpected results to the customer’s supplied garment or item to be embroidered.

 

Customer: __________________________ Date:____________________

 

 

 

 



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