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  • Mon - Fri 9am - 5pm EST

SERVICE RATES

SERVICE RATES and TERMS of SERVICE

Due to high demand, price increases, and cost of doing business we were forced to increase our service rates. These prices are effective as of June 1, 2021.

Here are my Rates and Cost Estimates for service calls and training. We base our basic service rate on three items, Service, Travel and Lodging .

To estimate the cost, add the Service Rate +Travel Rate + Lodging Rate.

Please call or Send us your information and we would be happy to provide an estimate.

CREDIT CARD / BANK CARD PROCESSING FEE: 3% of Total. We accept cash, check, and credit card/bank card as payment.

 

 

Contact AJST

 

 

To estimate the cost, add the Service Rate +Travel Rate + Lodging Rate.

SERVICE CALL: $220.00

  • $110.00 per hour after the first two hours.
  • The invoice is printed before the service and the time printed on the invoice is only an estimate and will be adjusted as needed.

 

TRAVEL RATE: - $.85 per mile, round trip, or $1.70 in one-way mileage.

  • Round Trip Mileage as determined by Google Maps.
  • Shared Trips: 150 miles or more away I may be able to split the cost of travel between the customers involved in the Trip if they are in the same area.
  • I have a coupon for Travel cost. You may qualify for a discount on your travel cost.

 

LODGING RATE: - $130.00 = When overnight stays are required a Lodging Fee may be charged.  

  • Lodging may be required if the Travel Time and Time of service is over 8 hours.
  • Lodging may be required if you are over 150 miles away.
  • Lodging may be required if you are on a scheduled trip with other customers.
  • This rate may be higher if the rates of the hotels in the area exceed the Lodging Rate. (Football/Baseball games, event rates etc...)
  • This fee covers food and lodging.

 

Notes:

  • Please call if you have questions and for a definite estimate.
  • 1 - 150 miles one way = I cannot share Travel Rates and or Lodging Rates on trips less than 150 miles away.
  • 150 - 200 miles one way = On calls that are 150 to 200 miles away I may or may not need to adjust for Travel Rates and Lodging Rates.
  • 200 - and over = Sharing Travel Rates and Lodging Rates may be possible depending on location and distance between customers.

 

 

 

Air Travel:

We travel anywhere in the United States. This section gives my Air Travel Cost. Payment in full is required before the flight can be booked. Adjustments may be made after the service date. There are four separate charges for Air Travel:

AIR SERVICE CALL: $220.00 Initial service call. $110.00 per hour after the first two hours.
​​

HOURLY FLIGHT RATE: $35.00 per hour for actual flight time including one hour before flight, waiting at airport, during layovers, driving rental car.

AIR FARE: This is the cost of the Air Fare.

AIR TRAVEL DAILY RATE: $400.00 per day. Covers hotel, car rental, fuel, airport parking, baggage fees, food, and other expenses.
This price is charged for each day from departure to return.

 

 

EMBROIDERY DIGITIZING:
* $25.00 for first 10,000 stitches +$2.50 per 1000 stitches for any stitches over 10,000

 

 

 

Phone Support ;-)​
  • $35.00 per quarter hour.
  • Initial consultation - 1st quarter hour is free.
  • $110.00 per hour - $35.00 per quarter hour.
  • Paid in advance by PayPal or credit card by telephone through Tracee
  • Zoom, Skype, Join.me and GoToMeeting are available. I need prior notice to set them up.

 Call Tracee at to arrange for phone support.

 

 

Payment:
  • Full Payment is due AT THE TIME OF SERVICE unless prior arrangements have been made.
  • We accept cash, check, money order, and credit card.
  • For air travel, payment in full is required before the flight can be booked. Adjustments may be made after the service date.
  • A $50 fee will apply to all returned checks.
  • There is a 3% Credit/Debit Card Processing Fee.


We add a percentage to the cost of parts to cover re-stocking, processing, and handling.
* 75% for parts $0.00 -$49                     
* 25% for parts $50 -$499                     
* 15% for parts $500 - $999                    
* 10% for parts $1000 - or more   

 

Discount Coupons:
 
We offer Discount Coupons on Service and Travel cost. Check out our coupon page for more information.

Check for our money saving coupons.

 

 

 EMERGENCY, WEEKEND, AND HOLIDAY SERVICE CALLS:

ROOMMATE AGREEMENTYour business is important to me. I could work on embroidery machines all the time, but my wife says I have to spend a little time with the family. She said that not spending time with the family is a violation of our ROOMMATE AGREEMENT. Go figure... 
Due to the increased traffic, increased hotel rates, and because I need time with my family I have to charge extra for Emergency calls on weekends, holidays, and emergency situations.

I do emergency, weekend, and Holiday calls but I have to charge extra. Here are my emergency rates:

EMERGENCY SERVICE CALL:
  • $800.00

  • $200.00 per hour. Four hour minimum.

EMERGENCY TRAVEL RATE:

  • $3.00 per mile, Round trip.

  • Round Trip Mileage as determined by Google Maps.

EMERGENCY LODGING RATE:

  • $250.00 per night

  • This rate may be higher if the rates of the hotels in the area exceed the Lodging Rate. (Football/Baseball games, event rates etc...)

 

 

SERVICE GUARANTEE:

Your satisfaction is our main concern. I guarantee that I will do the best service I can to repair and service your machine. We do sew-outs on most of our service calls so that the owner is completely satisfied before we leave. If there is an issue with the machine after we leave, we will do our best to remedy the problem.

  • The issue must be reported to AJST within 24 hours of the service.
  • We will attempt to resolve the issue by telephone, and email.
  • If the issue cannot be resolved by telephone, we can schedule a return service call.
  • Depending on the location, distance, and nature of the issue the customer may be responsible for the full amount of the return service call.

 

NOTE: Due to the wide variety of the machines I service and due to the nature of the machines I cannot offer a standard service guarantee. Some things that you should take into consideration when having me work on your machines are:

  • Has someone tried to repair the machine before I am able to service the machine?
  • Availability of parts, and or support from the manufacture.
  • I do not have the expertise to test printed circuit boards.
  • Unfortunately, some machines may be more finicky than others. Some, I call them my Zip Code Machines, because I may fix one problem and they break or exhibit other issues before I can get out of the Zip Code.

 

 

 

 



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