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Service and Repair


Embroidery Machines FAQ's

Which is the best embroidery machine?

The majority of Commercial Embroidery Machines are made in China, Korea, and Japan. Just about, all of them share the same basic mechanical design. In fact, many of the parts are interchangeable. The main difference in the machines is the components and workmanship included in the machines.To make it a little simpler to understand consider the Chevy Silverado and the GMC Sierra. Both share the same basic design and use the same parts. The difference is in the workmanship and cosmetics of the vehicle.

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Pantograms GS-1501


GS1501 frontSmallWritten by Dennis November 2013

There is a new kid on the block. The Pantograms GS-1501 offers a new and refreshing balance of Cost verses Quality. In September of 2012, Pantograms introduced the GS-1501. This new machine is a single head, fifteen-needle Commercial Grade Embroidery Machine that Pantograms had designed and built specifically for them. The GS sews as good as any machines on the market and you can buy two of these machines for what you will pay for one tier 1 machine.

 GS1501 angleSmallChinese machines have developed a horrible reputation in the embroidery world. They are typically underpowered, fragile, and poorly made. When compared to the other standard commercial embroidery machines the stitch quality is poor and they just do not hold up. Is it possible for China to turn out a decent embroidery machine? The answer is YES. I understand that Tajima and other tier 1 brands have factories in China and parts are made for their machines there. So what is the difference in the “Chinese Machines” and their Japanese counter parts? QUALITY CONTROL.

Read more: Pantograms GS-1501

Pop goes the needle!

I was wondering if you could offer any advise on to what causes needle breaks when switching to cap frames? My Toyota 9000 sews just fine on flats, as soon as switch over to cap frame and begin sewing, pop goes the needle.

Thanks, Eric.

AJST = Broken needles when doing caps can be cause, by a number of things. Here is a list of the things that I check when troubleshooting this issue.

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Richpeace, Feyia, Richrui and other Chinese brands?

Does anybody here use chineese embroidery machines? I've got two multihead Tajima but need more productivity and don't have a lot of money to spend for another Tajima. Is the quality of chineese brands better than it used to be few years ago?

AJST = I work on a lot of the Chinese machines and the main issue with most of them is quality control. You can get two identical machines off the same shipment and one may sew like a champ. The other may never sew a lick.

Read more: Richpeace, Feyia, Richrui and other Chinese brands?

What do I need to know when I am thinking of getting into embroidery?


Breaking into embroidery? Thinking of adding an additional embroidery machine to your shop? Should you buy a single head machine or a multi-head machine? Here are several things that you need to consider when buying an embroidery machine.

What do I plan on doing with an embroidery machine?

During my time working on embroidery machines I have seen a huge variety of clients that have been successful in this industry. The main things that makes an embroidery business successful is turning out quality  products, producing the items when you promise them, and finding your niche in the business.

Turning out quality products is important. You only have one chance to impress a customer, so I advise you to never let anything go out the door that you are not completely happy with. Too often I have clients that are new to the business and buy an embroidery machine. They are so excited and start taking orders from customers, sometimes even before they get the machine. Be aware that there is a learning curve that comes  with embroidery. We got our machine and it took us several weeks to turn out a consistent product. I do my own digitizing and it took me about 6 months to get consistent.

Delivering your product when you promise is tremendously important. Don’t promise something this afternoon if you not sure you can deliver. I would rather tell a customer that you won’t finish it until Friday and call them to tell them that you completed it early.

Finding your niche is important. There are all kinds of sources for customers, you need to identify your customer base. Some examples… sports, public safety, military, motorcycle clubs, schools, Greek organizations, churches, weddings, funerals, children, Christmas, fraternal organizations, monogramming, and the list goes on. You can focus on any one or combination as your customer base.

Single head or multi-head machines?

Do I need a single or a multi-head machine? This depends on what you are doing. if you are doing large quantities if the same design you probably need to look at a multi-head machine. If you are going to be doing names and monograms you need to look single head machines.

Read more: What do I need to know when I am thinking of getting into embroidery?

Memory Loss with Embroidery Machines


Subject: GS1501

I purchased a GS1501, got it running. But, when you turn it off, it does not save the design, or any of the settings. There is a place to change machine parameters, but it is password protected, is there a generic password or a way to reset to factory settings?


Many Commercial Embroidery Machines have a battery that maintains the parameters, settings and stored designs in the memory of the machine. The most common reason these machines loses its parameters is because of a dead battery. You will usually notice that the machine will not store any designs, it may come up in Chinese language and will not maintain any settings.

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Avance 1501C machine onlyI work on most brands of embroidery machines and in a unique position to evaluate and test most brands. I try to keep an unbiased opinion for my customers. This is what I think of Avance’.

Avance’ is one of the better Chinese machines on the market. It is patterned after the Pantograms GS-1501 with improvements, and upgrades. The biggest advantage of owning an Avance’ is the quality control used in building the machine and the customer support from the distributor. Each machine is set up when it is received from the factory and they test-sew and verify that the machine works like it should.  They sew a flat and cap design out on your machine. There is a single head model and a multi-head design. 

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Stitch Count on Toyota Embroidery Machines


Checking the total stitch count on a Toyota Embroidery Machines
Warning: Turn the machine off before setting Test Mode: You should read the entire process before beginning.
    Note: This number is not always accurate. Changing the boards or reseting some of the settings on the machine can reset the stitch count.

Turn the machine off.

Read more: Stitch Count on Toyota Embroidery Machines

Where do you get the parameters for Chinese machines


I found your website because i was reading articles about chinese embroidery machines. So i found out that you know much about them. So maybe i can ask you few questions about them directly.

Here we have all kinds of machines, also chinese ones. As you wrote, some work great, some not that perfect. Now my question is: When a customer call you for service or help, from where do you get all parameters for the chinese machines to check and set? I repair all our machines by myself, but for chinese machines i just can try and check if all works. For Happy machines (as example) you get a complete service manual with every single parameters. For chinese machine it seems that such stuff doesnt exists. 

Regards from Austria,


Dahao software is a generic software used in 99 percent of Chinese machines before about 2008 . Dahao supplied the electronics and many of the motors and electrical sensors for the machines. The software is still used today in most Chinese machines. Dahao software is configured to the specific machine that it is loaded on. The software has a lot of features that your machine may or may not have. The software will still have the settings for Sequins, Cording and Boring that you may not have on your machine. The features are there and can in most cases be activated.

As for the answer to your question, I understand most of the Chinese machines are built by a couple of companies and rebranded for sale. You can start your own company by supplying your specs, (this size motor for this, this monitor etc…). They will build your machine and put your name on it. The parameters are set for the specific machine by the manufactures when they build the machine. The settings are not generic for all machines. Higher quality Chinese machines usually come with an operator’s manual with the parameters for that machine noted in the manual. Your best source for the parameters is the company from whom you buy the machine from.

Types and Classes of Embroidery Machines

From time to time customers ask me what is the difference in this type of embroidery machine or that one. Which one is best for my particular goal. I am just going to be monogramming which machine is the best for me?

There are so many name brands and models that it is difficult to grasp the concept. Emboidery machines manufacturers do not follow strict guidelines in designing their machine and the attributes cross over from one type to the other.

You need to consider what you want to do with your machine and where you want to be in the future. If you are just going to stitch out a few designs for the grandkids for birthdays and Christmas you may not want to shell out $16,000 for a top of the line machine. If you are going to be turning out production of 50 to 100 shirts at a time you may want to look at something more than a table top to get the job done.

There are three basic types or classes of embroidery machines. Here is a general breakdown of the machines.

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Neo-Chinese vs. Chinese Embroidery Machines


A History of Paperweights and Boat Anchors

Written by Dennis Wilson, November 1, 2013, Updated November 5, 2017.

I work on most brands of Embroidery Machines including the many variations of Chinese machines. Prior to about 2009 Chinese machines developed a horrible reputation in the embroidery world. They were typically underpowered, fragile, and poorly made. When compared to the other standard commercial embroidery machines the stitch quality is poor and they just do not hold up. I have seen two identical machines that have come in the same shipment, one sewed as well as a Tajima, Barudan, or a ZSK, while the other broke thread and needles continuously and had electrical problems. The biggest issue with Chinese machines was the lack of quality control and the various companies using just what it takes to turn out the product.

Around 2009 a new machine emerged from China. I call them the Neo-Chinese Machines to differentiate the two classes of Chinese machines.

Read more: Neo-Chinese vs. Chinese Embroidery Machines